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General Terms and Conditions

Definitions:

A. Cartagena Tours: Refers to the tourism services company based in Cartagena, Colombia.

B. The User: Refers to any person or legal entity with residence or domicile in Cartagena, Colombia that uses the services of Cartagena Tours.

C. The Service Provider: Refers to any person or entity based in Cartagena, Colombia that offers tourist services through Cartagena Tours.

2. Acceptance of the General Conditions :

The User accepts these terms and conditions when using the services of Cartagena Tours. The User acknowledges that Cartagena Tours is not responsible for any of the activities or services offered by the Service Provider.

3. Use of the Services :

By using the services of Cartagena Tours, the User agrees to pay a commission for the reservation made. Cartagena Tours undertakes to put the User in contact with the appropriate Service Provider for the selected activity or service. The User agrees to comply with the terms stipulated by the Service Provider.

For boat rentals, we cannot guarantee that the rented boat is the one that will be offered on the day of the activity because many times there are several reservations or unavailability. For this reason you pay for a category of boat and not for an exact model. Cartagena-Tours undertakes to put you in contact with a boat with at least the same characteristics as the rented boat.

Gasoline for boat rental is included for the round trip from Cartagena to the Rosario Islands. If the client wishes to travel a greater distance, the gasoline will be at their expense.

The captain is included for the entire day at no additional cost. Tips are optional and cannot be requested by the captain at the end of the day.

4. Limitation of Liability :

Cartagena Tours is not responsible for any of the activities provided by the Service Provider. The Service Provider shall be solely responsible for any loss, damage, injury or suffering caused during the performance of the activity or service.

5. Termination:

Cartagena Tours reserves the right to suspend or cancel the services provided to any User without prior notice.

6. Changes :

Cartagena Tours reserves the right to modify these general conditions of sale at any time without prior notice.

7. Applicable Law :

These General Conditions shall be governed by the laws of Colombia.

8. Conditions of reimbursement:

A refund of the deposit cannot be made, you can change the date up to 7 days before the day of the activity or use your deposit as credit for all activities / rentals on the website www.cartagena-tours.co.

Within 48 hours, you cannot change the date or modify the reservation

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